WAW Care · Service Details
WAW Care.
A contract that holds up
into year two.
Service contracts are usually only tested in year two, after everything has been paid. WAW Care answers that with numbers: preventive visits scheduled on the calendar, corrective calls with a documented SLA, a report for every visit. The contract is open, read it before you contact us.
Scheduled Preventive / Year
Corrective Calls / Year
Corrective Response
One Package · Four Commitments With Numbers
Commitment 01
2 yrs
Written warranty
Not the longest warranty. A warranty that shows up, scheduled on your calendar.
Commitment 02
4x
Scheduled preventive visits / year
Our team comes without being called. Every visit has a written report.
Commitment 03
6x
Corrective on-call / year
When something breaks, one number that always picks up. Response under 4 hours in Greater Jakarta.
Commitment 04
Log
Training + audit log
Your operators are trained, and the full service history is open to you at any time.
Pricing is discussed during consultation · The scheme follows the scope of your venue system
SLA Table · Promises As Numbers
SLA: read the numbers.
Download as PDF →| Commitment | Number | Proof You Hold |
|---|---|---|
| System warranty | 2 years | Written clause in the contract |
| Preventive visits | 4x / year, scheduled | Visit calendar + PDF report per visit |
| Corrective on-call | 6x / year | Ticket log: who came, when, what was done |
| Corrective response | < 4 hours (Greater Jakarta) | Response timestamp recorded in the log |
| Installed spec | Line-item, per unit | Signed spec document; open to audit |
| Operator training | At handover + on request | Training materials + attendance list |
What You Receive
Calendar + reports. 4 times a year.
Sample Contract · Clause Preview
Read the contract before you contact us.
You can download the full sample contract and read it yourself, no salesperson required. Want to mark up revisions with track changes? Go ahead.
REQUEST A SAMPLE CONTRACT (PDF)Operator Voices
What operators say about year two.
“The WAW team showed up for a preventive check when nobody had called them. That is the difference.”
“The installed spec matched the contract line by line. Our procurement team could audit every item.”
“The preventive calendar arrived before we had a chance to ask. Our in-house team just runs it.”